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Metro Brokers/GMAC Real Estate
Premier Service® Commitment:
How would your real estate experience improve if you had a skilled professional guiding and advising you every step of the way?
 All too often, customer service programs are created in cushy conference rooms, far removed from the people for whom the programs are designed. Those efforts often miss the mark because they aren't drawn from the group that matters most: the customers.
But with Premier Service, GMAC Real Estate’s comprehensive business philosophy, we've gone right to the source. You've told us that buying and selling a home can be stressful, time-consuming and sometimes overwhelming. We want to change that. The Premier Service pledge of service excellence means that GMAC Real Estate's professional team of Sales Associates assume three important roles:
I will be your...
TRUSTED ADVISOR - As your Trusted Advisor, I will use my specialized knowledge and training to help make sense of the complex home buying and selling process. I will listen to your goals, and recommend the right resources to help you reach them.
SKILLED NEGOTIATOR - As your Skilled Negotiator, I will effectively manage the buying and selling process to help you achieve your goals. I will be committed to helping you get the best possible price, with the most favorable terms, in the shortest period of time.
EXPERT FACILITATOR - As your Expert Facilitator, I will help make things happen for you. I will work to put sales together that stay together. I will offer you outstanding customer service, my personal expertise, and a range of quality real estate resources, be it relocation, mortgage or financial services.
As your representative, I will...
Present agency disclosure explaining the different relationships between agents and consumers.
Deliver a Competitive or Comparable Market Analysis to assist in developing a pricing strategy.
Create and present a detailed, written marketing plan including specific strategies, programs and buyer targets.
Recommend property merchandising and enhancements to maximize marketability.
Provide a written estimate of seller expenses and proceeds.
Discuss your property disclosure statement and deliver it to each prospective buyer.
Commit to regular communication including prospect and market feedback.
Promote property through advertising, direct marketing, industry networking and the Internet.
Provide counsel and negotiating assistance on all offers to purchase.
Share financial information with you as provided by the buyer, and make every effort to have each buyer pre-qualified or pre-approved with a lender.
Assist you in monitoring the status and satisfaction of contract contingencies.
Offer home purchase assistance, referral services, and access to community and property information.
Contact you after the closing to assure the satisfactory completion of all service details.
I will also provide you with a Quality Service Assurance Survey® card that you can complete and turn into an independent tracking organization when our transaction is complete, that way we are both reminded that my performance during the entire transaction is being reported on.
I will put all of these commitments in writing and pledge to uphold each and every one.
I do all of this just to make it easy for you to trust me and assure you they you are getting the highest level of service available anywhere in the real estate industry!
Why not call me at 770-845-3245 and let's get started today?
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